Privacy policy

Information security and privacy

Respecting our customers' privacy and confidentiality is a top priority for the Company. As part of purchases, registration for the Company's customer club and browsing the website, customers may be asked to provide personal information. The Company takes customary precautions to protect its confidentiality as far as possible and undertakes to use it only for private purposes, including supplying products, updates, advertising and marketing information where the customer has approved this, and communicating with users.

By registering on the website, the customer agrees to join the LORIENT customer club and to have their personal information stored in the Company's databases and used as described in the terms.

Cookies

The LORIENT website uses cookies—small text files stored in the user's browser—for its routine and proper operation. These collect usage statistics, verify details and adapt browsing to your preferences, such as keeping products in your shopping cart. The website platform uses essential cookies to enable secure purchases. You may block cookies in your browser settings, but this may affect website functionality and your ability to place orders.

Payment security

The Company's website protects credit-card details entered for purchases using encryption, keeping them confidential. These details are never stored on the Company's computers or servers. However, the Company cannot guarantee complete immunity in extreme cases of unlawful intrusion into its servers or disclosure of personal information by people acting illegally. The website user therefore waives any claim, action or demand against the Company relating to resulting damage, including any resulting use of personal information. The Company reserves the right to disclose this information if required by law.

Marketing and newsletters

If the customer has given approval—registration for the customer club is considered approval—the Company may use the information provided to send occasional messages about promotions, updates, new products and similar matters.

Confidentiality and disclosure to third parties

The Company does not store customers' credit-card details in any database. It undertakes to use personal information supplied by customers only to operate the website, fulfil and deliver orders through a delivery company, and send relevant information to customers. Subject to the above, the Company undertakes to keep personal details confidential and never sell, trade or transfer them to an unauthorised third party. As a rule, third parties engaged by the Company, such as delivery companies, receive only the minimum details needed to deliver an order.

Legal capacity

Any person or company taking any action on the website, including making a purchase (“the Customer”), declares by doing so that they have read and approved the terms, understood their conditions and agreed to their provisions. The customer declares that they have legal capacity to perform binding legal acts. A customer under 18 must inform their guardian of the website's provisions and terms and obtain advance approval to take actions on the website.

Changes to this policy

The Company may change, add to or remove provisions from this policy from time to time, at its sole discretion and without prior notice. The user bears sole and full responsibility at all times for knowing the terms.