Shipping policy

Order processing takes 1–3 business days, and shipping takes 7–15 business days. In special cases, exceptional events or unexpected workloads, delivery may be delayed beyond the published timeframe.

LORIENT supplies products by home delivery. For these terms, “business days” means Sunday through Thursday, excluding holiday eves, holidays and days of rest. LORIENT is not responsible for any act or omission of the delivery company, and customers will not receive compensation for delivery-company delays.

Without limiting the above, the customer agrees that LORIENT is not responsible for delays caused by events outside its control, including strikes or shutdowns, telecommunications, telephone or computer failures, hostilities or force majeure, including war, strikes, terrorism, natural disasters and similar events.

Delivery may be conditional upon presentation of the customer's identity card and order confirmation number, at the operator's sole discretion. The operator may require additional identification as it deems appropriate.

Once the order has been dispatched, products cannot be returned to the user for cancellation, exchange or refund except under our returns and exchanges policy. Any refusal to accept delivery, failure to answer the courier or failure to collect from a pickup point immediately waives any right the customer has against LORIENT. The customer will not be entitled to compensation for parcels refused on delivery. Customers waive their rights against LORIENT and are not entitled to a replacement or compensation.

In exceptional cases where the company considers a goodwill refund, the refund will be reduced by the original delivery costs, processing costs, the cost of returning the parcel to the LORIENT warehouse and the cost of restocking it. Shipping charges are not refundable. When a shipment is refused, the original and return delivery costs are deducted from the company's refund. This amount is deducted from any refund issued.

Please ensure your address is correct and includes all relevant information. Correct abbreviations, street numbers, building and apartment numbers, route information where relevant, and all other delivery details are essential for timely delivery. We are not responsible for shipments lost, misplaced or incorrectly delivered where incorrect address details were provided when ordering. LORIENT is not responsible for delays or for a shipment being returned to the warehouse.

All our LORIENT products are dispatched from our warehouse overseas, so shipping delays may occur. Delivery times depend on the shipping carriers. Please contact us if you have not received an update confirming that your parcel has reached Israel within 20 business days of receiving its tracking number, and we will investigate further.

Thank you for your patience and understanding,
LORIENT